ChargebackDesk · Contact
Contact
Two mailboxes, one app. There is no contact form on this site: the site sets no cookies and loads no third-party scripts, so mail goes straight to a person.
Questions, privacy requests, bookkeepers and agencies
Questions about the service, these pages, the Terms, or our Privacy Policy. Privacy questions and deletion requests go here too: we respond to data requests within 30 days, and to deletion requests within 2 business days. Bookkeepers, accountants and agencies: ask for a dispute health check for a client (how that works).
Case material
For records relating to a case we are already working on. Email to this address, including attached case files, is routed to our Google (Gmail) inbox (Privacy Policy §4) and is deleted under the same 30-day rule as everything else in a case.
A dispute with a deadline? Don't start with email.
Run the free checker first (about two minutes, no signup), then start the case in the app. Starting a case takes a sign-in link to your email — no password. The case page lists exactly what to upload, and the app checks Stripe's evidence due-by date on intake: we need your case at least 4 days (96 hours) before it, and inside 96 hours we decline rather than gamble with a deadline that loses the dispute automatically if it's missed.
How to know it's us
Everything we send comes from an address ending in @thechargebackdesk.com — the two mailboxes above and the sign-in links from our app. We never ask for passwords, Stripe secret or restricted API keys, bank login details, or full card numbers, and we never ask you to install software or grant us dashboard access. A message that claims to be ChargebackDesk and does any of those is not us; forward it to hello@thechargebackdesk.com.
Company details
ChargebackDesk
Lake Forest Park, Washington
United States
ChargebackDesk is an independent service and is not affiliated with, endorsed by, or connected to Stripe, Inc. Stripe is a trademark of Stripe, Inc.
Never send us passwords, Stripe secret or restricted API keys, bank login details, or full card numbers — by email, in a file, or in a form. We do not ask for them and will refuse them if offered, on any path. In the app we check file names, form fields and the contents of text files (.csv, .txt, .eml), and we block anything that looks like one — it isn't stored, and we tell you what to remove. PDFs, images and zip files aren't checked automatically, so look them over before you upload. If anyone claiming to be ChargebackDesk asks for anything beyond exports from your own Stripe dashboard and platform, it is not us.
What to expect
- Mail to both addresses is routed to one mailbox that a person reads.
- We don't publish a general reply-time promise. The commitments we do make are written down: data requests within 30 days and deletion requests within 2 business days (Privacy Policy §6 and §9); packets delivered at least 72 hours before the deadline when we have the case at least 96 hours ahead, and if we accept a case and miss that, our fee on that case is $0 (Terms §7).
- If we can't take a case — out of scope, too close to the deadline, or a required record missing — we say so and say why. A refused case costs you nothing.